Your order will be shipped within 5-10 business days.

The artworks will be carefully packaged and sent by registered mail, so you must sign to receive it.

Shipping costs for originals:

EU & UK € 49; US, Canada and rest of the world € 89.

Shipping costs for Minis & Notebooks:

EU & UK € 5

Shipping costs for prints:

Free shipping for EU, all other countries see check-out. Shipping price depends on the product and your location.

Please note: all tax- and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping fee. Taxes and customs charges differ depending on the country and state of the shipping address. Please note there may be a small chance that a parcel could get stuck at customs for up to 6 weeks. This is very rare, but when it happens unfortunately completely out of my control.

As all prints are produced on demand (no stock) delivery time is around 5-10 workdays.

We will produce and ship locally to avoid high shipping costs.

Production is available in the EU, UK, US, and AUS, depending on your location we produce as nearby, as environmentally and cost-friendly as possible. 

Cancellation Policy for the Tramayes Painting Holiday

• The cost of the painting holiday is €990 / €850. A €200 deposit is required upon registration; this is non-refundable from 45 days before the start of the course.
• Five weeks before the start of the painting vacation, the remaining balance will be invoiced and due within two weeks.
• Cancellations or rescheduling are possible up to two weeks before the start date. No refunds will be given for cancellations or changes made within two weeks of the start date. Rescheduling to another course is only possible if there is still space available.
• participation is at your own risk for normal outdoor activities;
• participants are responsible for their own travel, medical, and liability insurance;
• major damage caused by participants will be at their own expense.

Return policy for artworks: 

I will issue a refund only after receiving your returned artwork in good order (not damaged), and after having communicated with you via email. Then refund will take place within 2-3 workdays.

Return shipment conditions:

All sales of original artwork are final. If you wish to return a print, a restocking fee amounting to 20% of the print cost will be applied. I print to order and try my best to not leave prints sitting in stock.Please open and check your prints immediately upon receiving them. I accept print returns within 7 days of receipt. If you do not reach out within 7 days, I will be unable to make a return, so please be prompt!I will issue a refund only afterreceivingyour return and communication via email.Please return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement!If you do not have the original packaging, please go to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. I will not provide a refund for artwork that is damaged in transit back to the studio due to poor packaging. I am unable to restock and sell damaged prints, so please make sure you package your print with care.se read return shipment conditions.